The Client

Incorporated in the early 1970’s, our client has developed into a model, $63 million multi-service agency with over 300 employees supported by thousands of volunteers.  In addition to its headquarters, it operates several satellite offices throughout Los Angeles and welcomes nearly 25,000 client visits monthly, providing a wide range of essential health and human services and community and advocacy programs focused on building the well-being and self-esteem of its user community. Its health and mental health services have a $45 million budget and operate as a Federally Qualified Health Center look-alike, and it is committed to providing high quality care for anyone in need, regardless of ability to pay.  Healthcare reform presents challenges and opportunities for substantial growth for this organization over the next decade, and plans are underway to diversify its funding sources and expand its patient capacity.

The Position

Reporting to the Chief of Staff for this multi-service agency, the Director, Health and Mental Health Services (HMHS) is responsible for the long-term vision and growth of the Health and Mental Health Services division.  Through the HMHS management team, the Director ensures that the Clinic, Mental Health Services, Sexual Health Program and Pharmacy operate efficiently and effectively.  Direct reports include: Director, Clinical Operations; Director, Mental Health Services; Program Manager, Sexual Health; Medical Director; and Director of Nursing.

Key duties and responsibilities include the following:

1)      Organizational Development/Management (20%)

  • Providing organizational leadership to ensure the full engagement of management and staff in the delivery of high quality cost effective health care for persons with limited ability to pay;
  • Maintaining full understanding of health care policy and financing for both clinic and pharmacy to ensure optimal positioning for organization;
  • Responsibility for development, preserving and management of government grants from State, Federal and County sources including status as Federally Qualified Health Center;
  • Responsibility for development, preserving and management revenue streams from government insurances (Medicare, Medi-Cal), and private insurances in both fee-for-service and managed care environments;
  • Responsibility for oversight of multiple types of health care contracts for lab, specialty care, IT, etc.
  • Ensuring compliance with all regulatory and licensure requirement as well as voluntary accreditations (e.g. Joint Commission, National Quality Center);
  • Providing leadership to ensure full engagement of medical and non-medical staff in Quality Management efforts;

2)      Stakeholder Partnership Development/Management (20%)

  • Responsibility for government funding sources with some work devoted to private funding sources;
  • Developing and maintaining relationships with other medical providers and complementary community based organizations to maintain a support network for organization with respect to professional development, funding and policy issues;
  • Developing and maintaining relationships with elected officials and their staff to support organizational objectives;
  • Maintaining awareness of client concerns and serve and final recourse for patient complaints;

3)      Fiscal Management (20%)

  • Overseeing development and management of the $45M HMHS budget;
  • Monitoring fund and organizational budgets on monthly basis during fiscal year;
  • In conjunction with Chief of Staff and Chief Finance Officer, addressing budget concerns as they arise;
  • Approving and monitoring HMHS expenses;
  • Assisting direct reports with budget management issues;

4)      Strategic Planning (10%)

  • Developing, monitoring and revising the HMHS strategic plan in conjunction with the management team;
  • Ensuring the plan is consistent with overall organization objectives;
  • Providing ongoing leadership to ensure stakeholder buy-in for strategic direction;
  • Working with other Senior Managers to ensure participation of departments outside HMHS;
  • Linking strategic planning efforts to management team objectives;

5)      Staff Development/Management (15%)

  • Ensuring that the organizational structure and staffing are appropriate to meet the needs of the organization;
  • Recruiting, hiring, and evaluating direct reports including the Medical Director;
  • Participating in disciplinary actions as needed

6)      Corporate Management (10%)

  • Participating as a member of the Senior Management Team in oversight of organization’s fiscal health, strategic direction, operational effectiveness and business development
  • Participating in all Board meetings and retreats as a member of the Senior Management Team
  • Working with other Senior Management Team members to ensure the operational effectiveness of the organization
  • Representing the organization at various community-wide functions and development activities

7)      Other duties and responsibilities as they may be required (5%)

Professional  Qualifications

Our client is seeking a minimum of five years of senior management experience in a similar size health care organization.  Experience running a Section 330 FQHC is particularly desirable.  The successful candidate will have an in depth understanding of healthcare financing for low income populations, excellent verbal and written communications skills and demonstrated ability to work effectively with men and women of diverse races, ethnicities, gender identities and sexual orientations.  Experience with LGBT and HIV healthcare issues is important.  A Bachelor’s degree is required and a Master’s degree in a health related field is strongly preferred.

Personal Characteristics

We are seeking an exceptional healthcare management executive with the ability to solve complex issues and provide quality judgments and decision-making.  This individual should have solid analytical, logical and reasoning skills to identify issues, evaluate alternatives and provide solutions.

Leadership ability and a participative management style that values and celebrates teamwork are required.  The ability to work with a highly diverse workforce in a culture of high achievement is essential.

Excellent interpersonal skills, exceptional attention to detail, and an enthusiasm for hard work are essential characteristics.

Our client is an Equal Opportunity Employer and is committed to fostering diversity within its staff.  Applications are encouraged from women, persons of color, disabled and persons over the age of 55.

Compensation

Our client offers a competitive compensation package based upon experience and an exceptional benefits package that includes health, dental and vision insurance, life insurance, an employee investment plan (403B), long term disability, an employee assistance program and generous vacation time.

Opportunity

This is a high profile opportunity for an experienced healthcare professional to make a major contribution to the quality of care to an underserved population in Los Angeles County.  This individual will be a key member of a management team which is recognized nationally for its leadership.  S/he will have the personal satisfaction of contributing to an effort of enormous public importance and of profound humanitarian merit.

For additional information, please contact:

Joseph A. McCormack, Managing Partner

Justin Warren, Search Consultant

McCormack & Associates

1775 E. Palm Canyon Drive, Suite 110-202

Palm Springs, CA 92264

323-549-9200

search@mccormackassociates.com

All inquiries or referrals will be held in strict confidence.

Please note that your education, dates of employment, compensation and other information provided will be verified prior to employment.

McCormack & Associates works only with equal opportunity employers.

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